08 April 2026

LCL Export Client Advisory 26-006 Temporary Dock Receipt Processing Update *Resolved*

April 8, 2026

We’re happy to report that the issue preventing dock receipts and dock receipt images from automatically transferring into our system has been fully resolved.

What’s back to normal:
•    Dock receipts and dock receipt images are once again transferring automatically through the standard process.
•    Dock receipts are being delivered in their usual format.
•    All supporting shipment details - including tally information and last known transit warehouse - have continued to flow correctly throughout the incident.

What this means for you:
•    No further action is required on your part.
•    Any temporary PDF-formatted dock receipts provided during the issue will remain available for reference.
•    Future dock receipts will appear as expected moving forward.

We appreciate your patience and understanding while our teams worked to resolve this issue. If you have any questions or notice anything out of the ordinary, please don’t hesitate to reach out to your local CaroTrans Team.

Thank you for your continued partnership.